服务热线
语言选择：
Lifecycle Support
24/7 collaborative technical response, ensuring proper solutions.
Urgent issues
Response within 1 business day
XResponse within 1 business day
Routine issues
Resolved within 3 business days
Resolved within 3 business days
Service Process
We value every piece of feedback, but we value even more that issues are resolved correctly.
AOKE has a standardized after-sales process to ensure traceable and sustainable service.
AOKE has a standardized after-sales process to ensure traceable and sustainable service.
Customer Feedback
Intake
Intake
Receive through multiple channels with centralized management
Issue Assessment
Confirmation
Confirmation
Quickly evaluate and determine the optimal solution
After-Sales
Execution
Execution
Repair/Part Replacement/Reshipment/Return & Exchange
Delivery & Feedback
Confirmation
Confirmation
Communicate results to the customer
Closed-Loop Service
Management
Management
Record and trace all cases for continuous improvement
Dual-Motor: Troubleshooting
Models: Dual-Motor Standing Desks
When the controller has no display or fails to operate, quickly determine whether the issue stems from the controller, power supply, or control box through simple testing to resolve the fault efficiently.
Dual-Motor: Error Codes
Models: Dual-Motor Standing Desks
When the screen displays abnormal codes, this video provides a detailed demonstration of troubleshooting steps, including port swapping, reset operations, and signal cable checks.
Single-Motor: Shaking Issues
Models: Single-Motor Standing Desks
When the desk frame experiences shaking, this video guides you through checking and adjusting the transmission rod and resolving loose motor installations.
Single-Motor: Noise Issues
Models: Single-Motor Standing Desks
If abnormal sounds occur during lifting, it is usually caused by an improperly installed transmission rod. This video demonstrates the correct installation and securing methods for the single-motor transmission rod.
Single-Motor: Leg Issues
Models: Single-Motor Standing Desks
When one side fails to operate, this video guides you to check: 1. Whether the transmission rod is properly installed; 2. Whether the leg connection screws are loose or have fallen off.
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