Error Codes and Solutions-Ningbo Aoke Office Equipment Co., Ltd.

Error Codes and Solutions

Published：2026-03-25　　Views：3　　 Share

Error Code	Description	Solution
E01	Main power voltage > 45V	Check main power
E02	Screw height deviation > 1cm	Re-initialize
E04	Hand controller connection/communication error	Check controller cable
E05	Obstruction stop	Release button and retry
E06	Main power startup failed < 20V	Replace/check main power
E07	Main power protection triggered < 20V	Re-power
E08	Desk tilting during movement	Re-initialize
HOT	Power temperature too high or >2min operation within 18min	Wait for cooling / system rest
E11	Motor 1 disconnected	Check Motor 1 connection cable
E12	Motor 1 current sampling channel error	Replace the control board
E13	Motor 1 phase loss (phase wire disconnected)	Check if the motor phase wire connection is abnormal
E14	Motor 1 phase loss (phase wire disconnected)	Check if the motor phase wire connection is abnormal
E15	Motor 1 internal short circuit	Replace the motor
E16	Motor 1 locked-rotor / stalled	Re-initialize the system
E17	Motor 1 incorrect running direction	Swap the motor wires or Hall wires
E18	Motor 1 load too high / overloaded	Reduce the load
E21	Motor 2 disconnected	Check Motor 2 connection cable
E22	Motor 2 current sampling channel erro	Replace the control board
E23	Motor 2 phase loss (phase wire disconnected)	Check if the motor phase wire connection is abnormal
E24	Motor 2 Hall sensor error, or Hall wire disconnected	Check Hall signal, or replace Motor 2 connection cable
E25	Motor 2 internal short circuit	Replace the motor
E26	Motor 2 locked-rotor / stalled	Re-initialize the system
E27	Motor 2 incorrect running direction	Swap the motor wires or Hall wires
E28	Motor 2 load too high / overloaded	Reduce the load
E31	Motor 3 disconnected	Check Motor 3 connection cable
E32	Motor 3 current sampling channel error	Replace the control board
E33	Motor 3 phase loss (phase wire disconnected)	Check if the motor phase wire connection is abnormal
E34	Motor 3 Hall sensor error, or Hall wire disconnected	Check Hall signal, or replace Motor 3 connection cable
E35	Motor 3 internal short circuit	Replace the motor
E36	Motor 3 locked-rotor / stalled	Re-initialize the system
E37	Motor 3 incorrect running direction	Swap the motor wires or Hall wires
E38	Motor 3 load too high / overloaded	Reduce the load
E40	Cascaded controller disconnected	Check the connection cable of the master/sub control boxes
E41	Cascaded signal error	Check the connection cable of the master/sub control boxes, or replace the controller
E42	Memory error	Replace the controller
E43	Anti-collision sensor error	Check all three connection cables
E91	Anti-collision sensor error	Replace the controller