AOKE's warranty responsibility is only directed towards customers who sign contracts directly with us (B-end) — which is you (the distributor).

• Distributors are responsible for the after-sales service of their own end-user customers (C-end).

• It is recommended to clarify the warranty terms in your sales contract.

• Meanwhile, the warranty process between AOKE and you will follow the provisions in Chapter 4 of this policy.

Please submit a written application through your account manager or the official service email, and provide:

• Purchase contract number

• Product serial number

• Detailed description of the fault

We will provide our first response to you within 1 working day.

For faults that truly fall within the scope of the warranty:

• We provide free repair or replacement parts.

• Standard round-trip logistics costs will be borne by AOKE.

• Customers do not need to pay any fees.

Fees may incur under the following situations:

• The fault is diagnosed as falling under the circumstances described in the "Disclaimer Clauses" (Chapter 3) (such as man-made damage, overloaded use, etc.).

• The customer requests on-site technical services (which will generate travel and labor expenses).

• The customer requests urgent services that exceed the standard process.

All chargeable items will be confirmed in writing in advance.

The main situations include, but are not limited to:

• Failure to install and use according to the instruction manual.

• Overloaded use or use in a non-designed environment.

• Unauthorized modification or disassembly.

• Damage caused by accidents or force majeure.

• The product serial number/warranty voucher is altered or missing, etc.Please refer to Chapter 3 of the policy for specific details.