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Measure the diagonal lengths of the crossbeam with a tape measure
Adjust both diagonals to equal length; the holes will align correctly
a.Check Installation:
① Ensure the control box and hand controller are securely fixed to the desk board.
(A tilted control box can cause repeated E05 errors during movement)
Dual-Motor Desks
Q1: Desk wobbling after installation
A1: Check key installation points:
① Ensure screws between the motor box and crossbeam are tightened
② Ensure screws between the crossbeam center and the moving rod are tightened
2. Single-Motor Desks
Q2: Uneven leg height after reset
Case 1: Secondary leg higher than main leg during assembly
Remove secondary leg
Manually push to lowest mechanical limit
Reinstall the rod
Case 2: Main leg pre-raised
Fully remove the rod
Lower main leg to the minimum, then reinstall
Q3: Transmission rod noise
Usually caused by friction between the rod and motor box, Pull the rod slightly outward to reduce noise
⚠️ If the issue persists, contact AOKE customer service
| Error Code | Description | Solution |
| E01 | Main power voltage > 45V | Check main power |
| E02 | Screw height deviation > 1cm | Re-initialize |
| E04 | Hand controller connection/communication error | Check controller cable |
| E05 | Obstruction stop | Release button and retry |
| E06 | Main power startup failed < 20V | Replace/check main power |
| E07 | Main power protection triggered < 20V | Re-power |
| E08 | Desk tilting during movement | Re-initialize |
| HOT | Power temperature too high or >2min operation within 18min | Wait for cooling / system rest |
| E11 | Motor 1 disconnected | Check Motor 1 connection cable |
| E12 | Motor 1 current sampling channel error | Replace the control board |
| E13 | Motor 1 phase loss (phase wire disconnected) | Check if the motor phase wire connection is abnormal |
| E14 | Motor 1 phase loss (phase wire disconnected) | Check if the motor phase wire connection is abnormal |
| E15 | Motor 1 internal short circuit | Replace the motor |
| E16 | Motor 1 locked-rotor / stalled | Re-initialize the system |
| E17 | Motor 1 incorrect running direction | Swap the motor wires or Hall wires |
| E18 | Motor 1 load too high / overloaded | Reduce the load |
| E21 | Motor 2 disconnected | Check Motor 2 connection cable |
| E22 | Motor 2 current sampling channel erro | Replace the control board |
| E23 | Motor 2 phase loss (phase wire disconnected) | Check if the motor phase wire connection is abnormal |
| E24 | Motor 2 Hall sensor error, or Hall wire disconnected | Check Hall signal, or replace Motor 2 connection cable |
| E25 | Motor 2 internal short circuit | Replace the motor |
| E26 | Motor 2 locked-rotor / stalled | Re-initialize the system |
| E27 | Motor 2 incorrect running direction | Swap the motor wires or Hall wires |
| E28 | Motor 2 load too high / overloaded | Reduce the load |
| E31 | Motor 3 disconnected | Check Motor 3 connection cable |
| E32 | Motor 3 current sampling channel error | Replace the control board |
| E33 | Motor 3 phase loss (phase wire disconnected) | Check if the motor phase wire connection is abnormal |
| E34 | Motor 3 Hall sensor error, or Hall wire disconnected | Check Hall signal, or replace Motor 3 connection cable |
| E35 | Motor 3 internal short circuit | Replace the motor |
| E36 | Motor 3 locked-rotor / stalled | Re-initialize the system |
| E37 | Motor 3 incorrect running direction | Swap the motor wires or Hall wires |
| E38 | Motor 3 load too high / overloaded | Reduce the load |
| E40 | Cascaded controller disconnected | Check the connection cable of the master/sub control boxes |
| E41 | Cascaded signal error | Check the connection cable of the master/sub control boxes, or replace the controller |
| E42 | Memory error | Replace the controller |
| E43 | Anti-collision sensor error | Check all three connection cables |
| E91 | Anti-collision sensor error | Replace the controller |
①Fully Customizable: AOKE excels in precise customization. From product dimensions, structural design, to color schemes, we support full customization to perfectly match your usage scenarios and aesthetic preferences.
② Exclusive Extended Warranty: All AOKE height-adjustable desks come with a “5+2” warranty: 5 years for desk frames and 2 years for the electronic control system.
