01.How is the warranty period calculated for replaced parts?

The warranty period for replaced parts shall be:

  • The remaining period of the original product's part.

  • 90 days from the date of replacement. Whichever is longer shall prevail.




02.Will the policy be adjusted?

AOKE reserves the right to make reasonable revisions based on technical upgrades or regulatory changes.

The latest version shall subject to the content published on the official website.


03.How to obtain the full PDF file of "AOKE Linear Lifting Product Warranty Policy (2026 Edition V1.0)"

It can be obtained through:

  • Requesting it from your account manager.

  • Visiting the relevant pages of the AOKE official website to view.

Document Name:

"AOKE Linear Lifting Product Warranty Policy (2026 Edition V1.0)"


04.How to set the height memory function?

Depending on the hand controller model, you can store multiple memory points:

  1. Adjust the desk to the desired height

  2. Press the S/M button → display flashes “S-”

  3. Press a number button (1–n) simultaneously to store the height


05.How to initialize the height-adjustable desk?

When the system shows an error or the hand controller displays “RST”:

a)Enter Initialization Mode:

① Press and hold the “▼” button until the motor stops, then release.

② Press “▼” for 5 seconds to enter initialization mode.

③ Keep pressing during this step; releasing will cancel initialization.

b)Confirmation:

① A beep sound indicates successful initialization.


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